Terms & Conditions

Please read these terms carefully before booking our services. By using Walk and Wag Dog Walking/Pet Sitting Service, you agree to the following conditions.

1. Booking & Appointments

All services must be booked in advance and confirmed by Walk and Wag Dog Walking/Pet Sitting Service. A free meet-and-greet is required for all new clients before the first booking. During this meeting, we will discuss your pet's needs, routines, medical history, and emergency contacts. Walks and visits are scheduled on a first-come, first-served basis. We recommend booking regular slots early to guarantee availability.

2. Cancellation Policy

Cancellations must be made at least 24 hours in advance. Cancellations made with less than 24 hours' notice may be charged at the full rate. For boarding and overnight stays, we require at least 48 hours' notice for cancellation. In the event of a no-show without notice, the full booking fee will apply. We reserve the right to waive this fee at our discretion in exceptional circumstances.

3. Payments

Payment is due within 7 days of invoice unless otherwise agreed. We accept bank transfer and cash. For regular weekly bookings, payment can be made in advance for the month or weekly in arrears. Late payments may incur a £5 administrative fee. All prices quoted are inclusive of travel within our standard service area unless otherwise stated.

4. Pet Health & Vaccinations

All dogs must be up to date with vaccinations, including kennel cough, and treated regularly for fleas, ticks, and worms. We reserve the right to refuse service if a pet shows signs of illness, parasites, or aggressive behaviour that may endanger our staff or other animals. Clients must disclose any medical conditions, allergies, behavioural issues, or special requirements prior to booking. We are happy to administer prescribed medication as part of our service.

5. Liability & Insurance

Walk and Wag Dog Walking/Pet Sitting Service holds comprehensive public liability and care, custody, and control insurance. While we take every precaution to ensure the safety and wellbeing of your pet, we cannot be held liable for illness, injury, or loss that occurs despite reasonable care, including incidents caused by pre-existing health conditions, unpredictable animal behaviour, or circumstances beyond our control. We will always contact you immediately in the event of an emergency and seek veterinary attention if necessary. Any veterinary costs incurred with your consent will be reimbursed by the client.

6. Keys & Access

Clients are responsible for providing a working set of keys or secure access instructions. Keys are stored securely and never labelled with the client's address. Keys will be returned upon termination of services or at the client's request. We are not liable for delays or missed visits caused by faulty locks, alarm systems, or incorrect access details provided by the client.

7. Boarding & Overnight Stays

For boarding and overnight stays, the client must provide adequate food, bedding, toys, and any necessary medications. We aim to maintain your pet's normal routine as closely as possible. Dogs must be house-trained or the client must inform us of any indoor toilet needs. We reserve the right to end a boarding stay early and request collection if a pet displays persistent aggressive behaviour, destructive tendencies, or health concerns that we cannot safely manage.

8. Data Protection

We collect and store only the personal information necessary to provide our services, including contact details, emergency contacts, and veterinary information. Your data is stored securely and never shared with third parties without your consent, except in emergency situations where veterinary or emergency services require it. You have the right to request deletion of your data at any time.

9. Changes to These Terms

Walk and Wag Dog Walking/Pet Sitting Service reserves the right to update these terms and conditions at any time. Clients will be notified of any significant changes. Continued use of our services after changes constitutes acceptance of the revised terms.

Questions About These Terms?

If you have any questions or concerns about our terms and conditions, please don't hesitate to get in touch. We're happy to clarify anything before you book.